After several years of working for multiple industries and organizations, I returned back to school
to complete my education and graduated with a 4.0 GPA as a User Experience Designer.
Today, I do what I love as an independent UX/UI Designer, working with product owners and stakeholders on
solving problems with design, defining user and business requirements, brainstorming ideas, sketching userflows,
developing low-fidelity wireframes, designing high-fidelity mockups, and building interactive prototypes using
agile and design thinking methodologies.
My time at several big and small organizations has given me a wide breadth of exposure to various industries,
such as Energy, Finance, and Healthcare. It has also provided me the opportunity to acquire a broad range of skills
in customer service management, enterprise digital transformation, and business process improvement.
Experience
Since June 2017, I have been supporting business and product owners as an independent User Experience Designer:
- Collaborate with stakeholders, users, and development teams to understand business goals and users' needs.
- Determine personas and user journey maps.
- Define and resolve design challenges.
- Ideate visual concepts leading to elegant user interfaces and exceptional user experiences demonstrated through interactive prototypes.
Walmart Global Tech
Dallas, TX (Sep 2021-June 2024)
- Championed the ideation and design of innovative enterprise-grade solutions in collaboration with cross-functional teams across business, design, and engineering, driving $9M in annual savings through strategic digital transformation and a 12-second productivity gain per Walmart associate.
- Empowered 800K hourly associates with a user-friendly mobile app for effortless clocking, eliminating time tracking frustrations, ensuring company and state compliance, and modernizing workforce management.
- Worked with the data science team to design and prototype the user interface and experience for an AI powered reporting dashboard that captures, analyzes, and surfaces timely insights to executive leadership.
- Improved the Engagement Survey system, realizing Walmart's vision for a continuous associates listening ecosystem and providing real-time, actionable insights to business leaders.
- Created user flows, wireframes, mockups, and interactive prototypes using a Figma-based corporate design system and provided expert advice and guidance to colleagues applying information design best practices.
- Received multiple awards for applying design thinking and user experience best practices to uncover, tackle, and simplify complex user journeys and business processes, delivering a comprehensive and well-received user experience that surpassed expectations.
Hitachi Vantara
Dallas, TX (Jun 2021-Present)
- Support Hitachi Vantara’s UX design team in designing and developing an Axure-based interactive
prototype to modernize a legacy legal practice management platform into a cloud-based SaaS solution.
InsightPro Sports
San Antonio, TX (Aug 2019 – Mar 2020)
- Applied design thinking methodology to design a mobile app that pairs young soccer players and their parents with top tier coaches to advance their skills and grow as athletes. This app enables players to work one-on-one with their coaches regardless of time and location.
- Collaborated with this startup’s executive and development teams to fine-tune the app’s vision, define users’ needs, and prioritize an execution plan.
- Defined the app’s personas, determined users’ goals and journeys, and sketched related user flows.
- Developed interactive prototypes and proof of concepts using Axure RP to test the app’s concept and to validate its features.
- Iterated multiple low-fidelity wireframes and high-fidelity mockups to finalize an intuitive user interface design that communicates InsightPro Sports’ brand message.
- Supported the development team with digital assets generation for building the iOS and Android apps.
Hitachi Vantara
Dallas, TX (Mar 2019 – Jun 2019)
- Supported Hitachi Vantara’s UX design team in designing and developing an Axure-based interactive prototype for a sophisticated content and workflow management platform to improve the productivity and the user experience for 8000+ users from a global Aerospace Engineering company.
- Defined, optimized, and sketched business processes, workflows, and user journey maps.
- Created low-fidelity wireframes and high-fidelity mockups for a simple and modern user interface.
- Developed an interactive prototype to verify design requirements, validate design assumptions, and obtain users’ feedback and buy-in.
Pillar Construction
Alexandria, VA (Jun 2018 – Dec 2018)
- Worked with marketing and UX design teams to transform Pillar Construction’s outdated website into a responsive and mobile-friendly online presence that delivers a vastly improved user experience and communicates this company’s growth and new capabilities to its customers and partners.
- Collaborated with the marketing team to determine the new website’s goals and objectives.
- Defined and developed personas and user journey maps.
- Analyzed the website’s information architecture and designed a new sitemap and navigation structure to make it easier to find user relevant information.
- Worked with the UX team to design an intuitive and responsive user interface that improves the user’s experience and achieves the desired business goals.
- Prepared several presentations to communicate the website’s redesign vision and its development roadmap to the executive team.
Hitachi Vantara
Dallas, TX (Jul 2018 – Aug 2018)
- Supported Hitachi Vantara’s UX design team in designing and developing an Axure-based interactive prototype for a large Telecom Services Provider’s enterprise business portal to improve customers’ experience, reduce support calls, provide user training, and increase services subscriptions.
- Created low-fidelity wireframes and designed high-fidelity mockups.
- Developed an interactive prototype to verify design requirements, validate design assumptions, and obtain users’ feedback.
Harris Hill Raceway
San Marcos, TX (Feb 2018 – Aug 2018)
- Delivered a complete user experience design for a mobile app to increase membership and to provide existing members with timely information regarding the track' status, schedule, and race results.
- Conducted user research and interviews to define personas and user journey maps.
- Sketched low-fidelity wireframes and designed high-fidelity mockups for a user-friendly interface.
- Created User Testing Scripts and SUS Survey, and orchestrated Usability Testing to validate design.
Austin Community College
Austin, TX (Jul 2017 – Oct 2017)
- Collaborated with stakeholders and the UX team to set the vision and roadmap for ACC Library Services website.
- Completed a heuristic analysis of the existing website.
- Created surveys to conduct qualitative and quantitative research to pinpoint users’ needs and pain points.
- Analyzed content to reorganize into a cohesive information architecture and an intuitive navigation structure.
- Designed a new responsive user interface to improve and streamline the user experience.
Prep2Prep.Com
San Jose, CA (Jun 2017 – Aug 2017)
- Supported the marketing team in designing a new and responsive user interface for Prep2Prep.com.
- Defined user needs, personas, and user journey maps.
- Created low-fidelity wireframes and designed high-fidelity mockups.
