After several years of working for multiple industries and organizations, I returned back to school
to complete my education and graduated with a 4.0 GPA as a User Experience Designer.
Today, I do what I love as an independent UX/UI Designer, working with product owners and stakeholders on
solving problems with design, defining user and business requirements, brainstorming ideas, sketching userflows,
developing low-fidelity wireframes, designing high-fidelity mockups, and building interactive prototypes using
agile and design thinking methodologies.
My time at several big and small organizations has given me a wide breadth of exposure to various industries,
such as Energy, Finance, and Healthcare. It has also provided me the opportunity to acquire a broad range of skills
in customer service management, enterprise digital transformation, and business process improvement.
Experience
Since June 2017, I have been supporting business and product owners as an independent User Experience Designer:
- Collaborate with stakeholders, users, and development teams to understand business goals and users' needs.
- Determine personas and user journey maps.
- Define and resolve design challenges.
- Ideate visual concepts leading to elegant user interfaces and exceptional user experiences demonstrated through interactive prototypes.
Walmart
Dallas, TX (Sep 2021-Present)
- Collaborate with Walmart's Business and NexTech UX Teams to define user’s needs and fine-tune the solution’s requirements.
- Conduct UX research and design for mobile and web applications.
- Create mockups using Sketch and deliver to the Dev team via Zeplin.
Hitachi Vantara
Dallas, TX (Jun 2021-Present)
- Support Hitachi Vantara’s UX design team in designing and developing an Axure-based interactive
prototype to modernize a legacy legal practice management platform into a cloud-based SaaS solution.
InsightPro Sports
San Antonio, TX (Aug 2019 – Mar 2020)
- Applied design thinking methodology to design a mobile app that pairs young soccer players and their parents with top tier coaches to advance their skills and grow as athletes. This app enables players to work one-on-one with their coaches regardless of time and location.
- Collaborated with this startup’s executive and development teams to fine-tune the app’s vision, define users’ needs, and prioritize an execution plan.
- Defined the app’s personas, determined users’ goals and journeys, and sketched related user flows.
- Developed interactive prototypes and proof of concepts using Axure RP to test the app’s concept and to validate its features.
- Iterated multiple low-fidelity wireframes and high-fidelity mockups to finalize an intuitive user interface design that communicates InsightPro Sports’ brand message.
- Supported the development team with digital assets generation for building the iOS and Android apps.
Hitachi Vantara
Dallas, TX (Mar 2019 – Jun 2019)
- Supported Hitachi Vantara’s UX design team in designing and developing an Axure-based interactive prototype for a sophisticated content and workflow management platform to improve the productivity and the user experience for 8000+ users from a global Aerospace Engineering company.
- Defined, optimized, and sketched business processes, workflows, and user journey maps.
- Created low-fidelity wireframes and high-fidelity mockups for a simple and modern user interface.
- Developed an interactive prototype to verify design requirements, validate design assumptions, and obtain users’ feedback and buy-in.
Pillar Construction
Alexandria, VA (Jun 2018 – Dec 2018)
- Worked with marketing and UX design teams to transform Pillar Construction’s outdated website into a responsive and mobile-friendly online presence that delivers a vastly improved user experience and communicates this company’s growth and new capabilities to its customers and partners.
- Collaborated with the marketing team to determine the new website’s goals and objectives.
- Defined and developed personas and user journey maps.
- Analyzed the website’s information architecture and designed a new sitemap and navigation structure to make it easier to find user relevant information.
- Worked with the UX team to design an intuitive and responsive user interface that improves the user’s experience and achieves the desired business goals.
- Prepared several presentations to communicate the website’s redesign vision and its development roadmap to the executive team.
Hitachi Vantara
Dallas, TX (Jul 2018 – Aug 2018)
- Supported Hitachi Vantara’s UX design team in designing and developing an Axure-based interactive prototype for a large Telecom Services Provider’s enterprise business portal to improve customers’ experience, reduce support calls, provide user training, and increase services subscriptions.
- Created low-fidelity wireframes and designed high-fidelity mockups.
- Developed an interactive prototype to verify design requirements, validate design assumptions, and obtain users’ feedback.
Harris Hill Raceway
San Marcos, TX (Feb 2018 – Aug 2018)
- Delivered a complete user experience design for a mobile app to increase membership and to provide existing members with timely information regarding the track' status, schedule, and race results.
- Conducted user research and interviews to define personas and user journey maps.
- Sketched low-fidelity wireframes and designed high-fidelity mockups for a user-friendly interface.
- Created User Testing Scripts and SUS Survey, and orchestrated Usability Testing to validate design.
Austin Community College
Austin, TX (Jul 2017 – Oct 2017)
- Collaborated with stakeholders and the UX team to set the vision and roadmap for ACC Library Services website.
- Completed a heuristic analysis of the existing website.
- Created surveys to conduct qualitative and quantitative research to pinpoint users’ needs and pain points.
- Analyzed content to reorganize into a cohesive information architecture and an intuitive navigation structure.
- Designed a new responsive user interface to improve and streamline the user experience.
Prep2Prep.Com
San Jose, CA (Jun 2017 – Aug 2017)
- Supported the marketing team in designing a new and responsive user interface for Prep2Prep.com.
- Defined user needs, personas, and user journey maps.
- Created low-fidelity wireframes and designed high-fidelity mockups.
